We believe that you have the right to enjoy living in your home and that each customer has the right to live in an environment free from intimidation and anti-social behaviour.
We will investigate any complaints made relating to anti-social behaviour, and will take action that is appropriate to how serious the behaviour is. This is not a guarantee that we will, or can, take legal action in every case. Apart from very serious cases of violence or harassment, residents should try to sort out their own differences where possible.
Some examples of nuisance and annoyance are shown below. They are not the only examples possible, but these are the ones that we are most likely to receive complaints about if they happen:
- Playing music, TV or radio, too loudly
- Offensive drunkenness or drug abuse
- Shouting, loud arguments (often involving foul language) and slamming doors
- Gathering in shared areas, stairwells or outside properties, and intimidating other residents, abusing alcohol and drugs, and spitting
- Vandalism and graffiti
- Dumping rubbish
- Revving car or motorbike engines repeatedly
- Carrying out repairs to motor vehicles on your property or
in shared areas (other than minor maintenance to your
own vehicle) - Dogs barking and fouling
- DIY work at unsociable hours
- Throwing things from balconies or out of windows or doors
We aim to act positively to tackle and prevent anti-social behaviour like the examples above, which can cause a major disruption to people's lives and the neighbourhood. As well as including these conditions about nuisance and anti-social behaviour in our tenancy agreements, we work closely with other statutory agencies to ensure that action is taken against people who have been shown to behave in these ways.
What you should do if you are experiencing antisocial behaviour
Unless you are suffering from serious acts of violence or harassment, in most cases of anti-social behaviour you should first try and speak to the person to sort out the situation at an early stage.
Many problems arise because people have not talked or considered each other's point of view. Sometimes people just need reminding that their behaviour is upsetting you.
However, if the other person is unreasonable just walk away - you should tell us, preferably in writing or by phone. You should also let the local police know.
You can refer to the section on anti-social behaviour in your customer guide for more information about what you can do to help the situation, and what Coastline can do to help you. You can also phone or visit us for advice.
