We are committed to providing a high standard quality service to all our customers in an efficient and economic way, within available resources.
If you feel you have a genuine complaint which cannot be dealt with by the member of staff you would usually deal with, we have a complaints procedure in place which will aim to deal with your complaint in an effective and efficient manner.
Complaints can be made in the following ways; by telephone, in person at Ferris House, by letter or complaints form or direct through this website. Alternatively, it may be possible for a Housing Officer to meet with you in the privacy of your home.
If you would like to submit a complaint to our Complaints Officer via this site, please go to the link below;
http://www.coastlinehousing.co.uk/contactforms/complaints.aspx
If you would like to view our Complaints Policy in full, please use the link at the bottom of the page.
Of course, when we do things well, our customers often pay us compliments about our work. It's always great to get positive feedback and our staff really appreciate it when a customer takes time to say 'thank you' for a job well done. This year, we have started recording compliments. if you think we have done something very well or a member of our team has gone that extra mile to help you, please do let us know. It's very easy to make a compliment! All you have to do is to call us on 08452 700 720, or email us at customer.service@coastlinehousing.co.uk. You can also fax or write to us.
Each year we try to ensure that we feed back information relating to complaints received to all of our customers. This is done via the Customer Newsletter and the Annual Review. The link below will take you to the 2006/07 article which appeared in the Autumn edition of the Customer Newsletter.
