The Contact Centre was voted Coastline Team of the Year 2010.
It is based at Ferris House and is the first point of contact for customers calling by telephone or visiting us at reception.
Coastline Housing has achieved the Assured Service Excellence Enhanced status awarded by Quality Housing Services.
Your services:
Please let us know if you have any thoughts, comments or suggestions - good or bad - regarding the Contact Centre or any other service Coastline provides for you. These are your services and we want your views on what we do! Call 08082 027728 or e-mail customer.service@coastlinehousing.co.uk.
Garages:
We own garages across our estates for the use of our customers and other people living close by. The Contact Centre arranges licences for the garages, so if you would like one please follow this link to check availibility: garages.
Customer Support:
In the Contact Centre we can answer many questions about your home and our services. If your question is not directly about Coastline we can often pass on details of other organisations who can help. E-mail customer.service@coastlinehousing.co.uk
Repairs:
You can speak with our dedicated advisors by selecting the Repairs option when you call. They will arrange for emergency repairs to be dealt with on the same day, make appointments for simple faults to be corrected, or arrange for a surveyor to assess complicated work.
Report a repair here.
Rents Enquiries:
We can answer many of your questions and give you information about your accounts, or refer you to one of the Income Management team for more detailed assistance. Payments can be made over the phone by debit or credit card. We can also send out Direct Debit forms or arrange for you to receive a PayPoint swipecard for use at Post Offices and many local shops.
Post:
If you write to us your letter will be opened by the Contact Centre team and forwarded to the right person to respond to your query. We send an acknowledgement on the same day, and if a full reply is needed it will be sent within 7 days.
Housing and Transfer Applications:
If you apply to be on our Housing or Transfer registers, your form is assessed by one of the Contact Centre’s team. It is acknowledged when received, and within 28 days we will write giving details of the points your application has been awarded. We will also advise if we need to see supporting information which may include letters from health professionals.
Call log numbers:
These were introduced in July 2009 after a suggestion from our involved customers. Whenever you call or visit us during our day time hours you will be offered a number to note down. You can quote this if you need to come back to us about the same enquiry. We always log your enquiry details anyway, but this is an extra “belt and braces” process to make sure we give you the best possible service when you contact Coastline.
