The Contact Centre at Ferris House is the first point of contact for customers calling by telephone or visiting us at reception.
Customer Support:
In the Contact Centre we can answer many questions about your home and our services. If your question is not directly about Coastline we can often pass on details of other organisations who can help.
E-mail customer.service@coastlinehousing.co.uk
Repairs:
You can speak with our dedicated advisors by selecting the Repairs option when you call. They will arrange for emergency repairs to be dealt with on the same day, make appointments for simple faults to be corrected, or arrange for a surveyor to assess complicated work.
Report a repair here.
Rents Enquiries:
We can answer many of your questions and give you information about your accounts, or refer you to one of the Income Management team for more detailed assistance. Payments can be made over the phone by debit or credit card. We can also send out Direct Debit forms or arrange for you to receive a PayPoint swipecard for use at Post Offices and many local shops.
Post:
If you write to us your letter will be opened by the Contact Centre team and forwarded to the right person to respond to your query. We send an acknowledgement on the same day, and if a full reply is needed it will be sent within 14 days.
Housing and Transfer Applications:
If you apply to be on our Housing or Transfer registers, your form is assessed by one of the Contact Centre’s team. It is acknowledged when received, and within 28 days we will write giving details of the points your application has been awarded. We will also advise if we need to see supporting information which may include letters from health professionals.
Garages:
We rent garages across our estate to our tenants and other people living close by. The Contact Centre arranges tenancies for the garages, so if you would like one please call us to check availability.
