We are committed to providing a high standard quality service to all our customers.

If you have a complaint which cannot be dealt with by the member of staff you would usually deal with, we have a complaints procedure in place. This will aim to deal with your complaint effectively and efficiently.

Complaints can be made by phone, in person at Ferris House, by letter or complaints form or direct through this website. Alternatively, it may be possible for a Housing Officer to meet you in your home.
If you would like to submit a complaint to our Complaints Officer through this site, please go to the link below:

http://www.coastlinehousing.co.uk/ContactForms/Complaints.aspx

If you would like to see our Complaints Policy in full, please use the link at the bottom of the page.
When we do things well, our customers often pay us compliments about our work. It's always great to get positive feedback and our staff really appreciate it.

This year, we have started recording compliments. If you think we have done something very well or a member of our team has gone that extra mile to help you, please let us know. All you have to do is to call us on 0808 202 7728, or email us at customer.service@coastlinehousing.co.uk. You can also write to us.

Each year we try to ensure that we feed back information about complaints received to all our customers. This is done through the Customer Newsletter and Annual Review.