We are committed to providing a high standard quality service to all our customers.
Complaints
If you have a complaint which cannot be dealt with by the member of staff you would usually deal with, we have a complaints procedure in place. This will aim to deal with your complaint effectively and efficiently.
Complaints can be made by phone, in person at Ferris House, by letter or complaints form, or direct through this website. Alternatively, it may be possible for a Housing Officer to meet you in your home.
If you would like to submit a complaint to our Complaints Officer through this site, please click the link: Official Complaints Form
If you would like to see our Complaints Policy in full, please use the link at the bottom of the page.
Each year we ensure that we feed back information about complaints received to all our customers. This is done through the CoastLines and Annual Review.
Compliments
When we do things well, our customers often pay us compliments about our work. It's always great to get positive feedback and our staff really appreciate it.
We record all you compliments, so if you think we have done something very well or a member of our team has gone that extra mile to help, please let us know.
All you have to do is to call us on 08082 027728, or e-mail us at customer.service@coastlinehousing.co.uk. You can also write to us.
Customer Services service standards
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