08082 027 728    01209 200200
Coastline House reception

Contact details

Coastline's Customer Access Team provides many services.

Customer support

The Customer Access Team can answer many questions about your home and our services. Telephone 01209 200200, or use the quick contact form to the right.

Rent enquiries

We can answer many of your questions and give you information about your accounts, or refer you to one of the Income Management Team for more detailed assistance.

Payments can be made over the phone by debit or credit card. We can also arrange for you to receive a rent swipe card for use at Post Offices and many local shops with a PayPoint.

If you would like to pay online, by smart phone app, or on our 24 hour phone line, take a look at our pay rent page.


You can tell us about a repair using the quick contact form to the right, or select option three for repairs when you call our usual number. We can arrange for emergency repairs to be dealt with on the same day, make appointments for simple faults to be corrected, or ask a surveyor to inspect complicated work. You can also report repairs using our mobile phone app.

TV Licences for sheltered customers

The Customer Access Team deals with concessionary and preserved rights television licences for eligible sheltered customers. Please contact us for more details or to make a payment for yours.

Customer claims

We are responsible for investigating and processing all customer claims to Coastline Housing under the Right to Repair scheme. If you feel you have been unreasonably inconvenienced or received a service failure please contact us to request a customer claims form.

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