Coastline's Customer Access Team
Our Customer Access Agents provide many services. Find out more in this short video.
The Customer Access Team can answer many questions about your home and our services. Telephone 01209 200200, or use the quick contact form to the right.
We can answer many of your questions and give you information about your accounts, or refer you to one of the Income Management Team for more detailed assistance.
Payments can be made over the phone by debit or credit card. We can also arrange for you to receive a rent swipe card for use at Post Offices and many local shops with a PayPoint.
If you would like to pay online, by smart phone app, or on our 24 hour phone line, take a look at our pay rent page.
You can tell us about a repair using the quick contact form to the right, or select option three for repairs when you call our usual number. We can arrange for emergency repairs to be dealt with on the same day, make appointments for simple faults to be corrected, or ask a surveyor to inspect complicated work. You can also report repairs using our mobile phone app.
Housing and transfer applications
If you apply to be on our housing or transfer registers, your form is assessed by one of the Customer Access Team. It is acknowledged when received, and within 28 days we will write giving details of the points your application has been awarded. We will also advise if we need to see supporting information which may include letters from health professionals or a medical assessment form. For more details please read our Rent a Home section.
HomeSwapper and exchanges
Coastline Housing is a partner with HomeSwapper, a free mutual exchange service for our customers. If you are looking for an exchange you can advertise your property and it will match you with potential swaps. You can apply at the website www.homeswapper.co.uk or find out more on our exchange page.
TV Licences for sheltered customers
The Customer Access Team deals with concessionary and preserved rights television licences for eligible sheltered customers. Please contact us for more details or to make a payment for yours.
We are responsible for investigating and processing all customer claims to Coastline Housing. Under the Right to Repair scheme if you feel you have been unreasonably inconvenienced or received a service failure please call to request a customer claims form.