In this section, you can find out how to pay your rent, and what to do if you are falling behind with your payments.

Here's a list of the ways you can pay your rent:

Direct Debit
If you have a bank or building society account, Direct Debit is a quick, efficient and secure way to pay your rent. Payments can be taken automatically on the 1st or 15th of each month, or weekly on a Friday.

You will need to complete a Direct Debit form (called a mandate) and return it to us. Mandates are available from our office, or you can download a form from www.coastlinehousing.co.uk .

Once your Direct Debit is set up, we will confirm your payments in writing, at least 10 days before the first payment. This gives you time to contact us if you have any questions.

If there are any changes to your rent or your housing benefit, we will automatically adjust your payments and tell you in writing.

Direct Debit payers also qualify for a prize draw. See the ‘rent incentive schemes’ section for more information.

Standing Order
If you have a bank or building society account, you can pay by standing order. We can provide you with a mandate, which you will need to complete and forward to your bank. We have no control over standing orders, so it is your responsibility to set it up, and adjust payments if there is a rent increase or change to your housing benefit. This is why we recommend Direct Debit as the easier option.

Payment card (also known as a swipe card)
You can use a payment card to pay your rent at any Post Office, Paypoint, Payzone or post office outlet, using cash, cheque or debit card. You do not have to fill in any bank or giro slips. Just give your payment card to the cashier and tell them how much you want to pay. The cashier will swipe your payment card and enter the amount you have paid. You will then receive a receipt confirming your payment.
The cashier cannot see your rent account when you use your payment card. Your privacy is protected at all times.

What to do if you lose your payment card

Don’t panic! Contact us on 0808 2027728 to request another card, and we will order one for you. Your new payment card will usually arrive in 10-14 days.

Post
Please send all payments to :-
Coastline Housing Ltd
Ferris House
Dolcoath Avenue
Camborne
TR14 8SD

Cheques should be made payable to ‘Coastline Housing Ltd’ and crossed and marked ‘A/C payee only’. Please write your rent account number, name and address on the back of the cheque in BLOCK CAPITALS.

Office
Payments can be made using cash, by cheque, or by using your debit or credit card at our office in our chip and pin machine.

Online
You can pay your rent online at www.coastlinehousing.co.uk by using your debit / credit card together with your Rent Payment Card.

Telephone
Instant payments can be made over the phone using any debit or credit card. Call 0808 2027728 with your card details to make a payment.

Housing Benefit
If you have a low level of income, you may qualify for Housing Benefit. Housing Benefit is paid directly to us, 4 weeks in arrears. For more information, contact us.

Refunds
If your account goes into credit because you have paid more than you need to or perhaps have received a housing benefit backdate, you may qualify for a refund.

If you think you may be owed a refund please contact us on 0808 2027728. We will check your account and if applicable, issue you with a refund form. Refunds are paid through BACS directly into your bank account.

 

Help paying your rent

Rent and service charges

Behind with rent?

The arrears process

Rent incentive schemes

Going away?

Doorstep lenders

Independent help

Affordable borrowing

Arrears action days

Income Management Team

Our Sounding Board!