Our Income Management Team are responsible for collecting and recovering the majority of our income and arrears including:

• Rent for homes including sheltered properties
• Rent for garages
• Service charges for rented homes
• Supporting People charges
• Re-chargeable work (repairs caused by damage or neglect)
• ActiveLink charges
• Rent and service charges for shared ownership
• All leasehold charges
• Former tenancy arrears (money still owed after a resident has vacated a property or garage)

 

The team also:

• Monitor over 4500 accounts a week
• Send letters, and provide assistance through home visits, appointments at our offices and over the phone
• Help with claiming Housing Benefit, and housing benefit estimations
• Provide basic debt advice and put you in touch with other agencies
• Set up affordable payment agreements
• Prepare and present cases to Court for legal action
• Monitor agreements including Court Orders
• Carry out evictions where necessary
• Set up, amend and monitor over 1000 direct debits
• Arrange all customer refunds
  

The Income Management Team consists of six members of staff:

Kelly Parr Cert CIH

Income Manager

Caroline Wilkinson

Income Management Coordinator

Covers Illogan, Pool, St Day, Lanner, Four Lanes, St Euny, Tarn West, Shortlanesend.

Kirsty Skinner

Income Management Coordinator.

Covers our more rural areas including Penzance, St Ives, Mullion, St Keverne, Helston, The LIzard etc, and also deals with Shared Ownership, ActiveLink, Leasehold and Owner Occupier arrears.

Sarah Healan Cert CIH

Income Management Coordinator.

Covers most of central Redruth.

Briony Evans

Income Management Coordinator

Covers Camborne central.

 

Pamela Young

Income Management Coordinator

Covers, Troon, Praze, Mabe, Constantine, Mawnan Smith, Gweek, Stithians, Ponsanooth, Miners Court, Sparnon Close, Porkellis, Budock Water, Carnmenellis, Ashton, Porthleven & Falmouth.

 

Rebecca Jinks

Income Management Apprentice

Becci joined the team on 3rd October 2011 as an apprentice, and manages the accounts for our new development in Padstow.  Becci is also working on a number of other housing management projects which includes looking at welfare reform and financial inclusion.

 

Contact us - You can contact anyone in the team by sending an email to :-

IncomeManagementTeam@coastlinehousing.co.uk