Performance Improvement Plan (PIP 09)
Our Performance Improvement Plan is now embedded in the way that Coastline works and is a strong indicator of our commitment to continuous improvement in all that we do.
This year we have included separate sections for Coastline Care and Coastline Services reinforcing the group-wide approach to performance management.
As usual, the Plan includes historic data to show our direction of travel and five years of forward targets demonstrating our commitment to delivering services that are firmly in the top quartile and amongst the very best offered by housing associations both regionally and nationally.
You can download a PDF of the latest Performance Improvement Plan, and previous plans, by clicking on the link below.
We monitor our performance regularly and always try to improve in areas which are not achieving their target. Performance is monitored and reported in the following ways:
- Senior management team - on a monthly basis.
- Executive management team - on a monthly basis.
- To the board - on a monthly basis.
- To customers - on a bi-monthly basis via the Customer Scrutiny Panel and available for download via the company website.